1. How are shipping charges calculated?

2. What should I do if merchandise arrives broken?

3. What should I do if merchandise arrives defective?

4. Can I put my china in the dishwasher?

5. What is the best way to wash my crystal?

6. How should I care for my flatware?

7. Do I need an appointment to register?

Marel Gifts offers a full bridal registry for the convenience of the bride and groom and their guests. In store registries are by appointment only. We set aside your special time so one of our bridal consultants can work exclusively with you to help create the registry you want and need. Not in town and know what you want already? Register yourself online - click here. Gifts can easily be purchased online, in person or by phone. Click here to e-mail us about a registered couple.

We will be happy to special order any item that is not in stock. If it's a gift, we will send out a gift notification immediately and ship the merchandise as soon as it is available. Special orders are usually shipped within 3 - 4 weeks. Special import items may take longer. All special orders are non-returnable.

Shipping charges are 4% of the transaction plus $4 handling.

Marel Gifts ships via UPS anywhere in the continental United States. The merchandise is carefully inspected and professionally packed. All packages are insured against breakage by UPS. We will make every effort to fill your order as quickly as possible. If an item is not in stock and it is being purchased as a gift, we can send a gift notification out immediately. The merchandise will follow usually within three weeks. Marel cannot ship orders to PO Boxes.

We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 30 days of receipt of the package. The merchandise amount of your original purchase will be refunded to you, excluding any shipping charges. Import merchandise, special-order merchandise, sale and personalized items are not returnable—so take special care when giving instructions for special orders and personalization. A gift can be returned for exchange only.

For returns on Alberto Pinto, Anna Weatherley china, Ercuis silver, J.L. Coquet china, Jaune de chrome china, Lynn Chase Designs, Niderviller, Portieux, Raynaud china, and Varga crystal the customer will be charged a 20% restocking fee.

Return the product to: 5 Bond Street, Great Neck, NY 11021 via UPS or Parcel Post (please keep your receipt should you need to track your package). Remember to insure it for full value. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are nonrefundable. Shipping and handling charges will be applied to all exchange orders.

Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.

For other information on returns, please call 1-800-261-3501.

Personalize any gift with our beautiful hand or machine engraving. We offer this service on sterling, silverplate and crystal. Choose from block or script lettering. All engraving is done off-premises. Please allow one week for engraving.

Upon the customer's request, Marel Gifts will gift wrap any purchase free of charge. Choose from our many different styles that compliment every occasion. Personalized gift card included with every purchase.

Marel Gifts offers an array of items for your corporate needs. Choose from clocks, pens, figurines, paperweights and much more. Whether it's for a small business or large corporation, put your holiday shopping in our hands. We will wrap, personalize and deliver them for you.

For your convenience, Marel Gifts offers gift certificates for any desired amount. Last minute shopping? If merchandise is not in stock, we will send a gift notification to the recipient and ship the merchandise as soon as it is available.

Thank you for taking the time to learn more about Marel Gifts. Marel Gifts was established in May of 1963. Originally located at 173 Canal Street in downtown Manhattan, we are an independent retail store still owned and operated by founder, Frank Lucido. Prior to opening Marel, he had been in the giftware industry for eight years, first as a messenger, then as a salesman. Frank combined his knowledge of products and passion for people to create a store whose backbone is customer service.

In the early years, Marel specialized in sterling flatware, baby gifts and holloware. As the years progressed and the tabletop industry expanded, so did our product line. We now carry all of the major manufacturers of sterling, silverplate and stainless flatware, formal and casual china, crystal and giftware. We truly are the store for all your tabletop and giftware needs. Our customers can find gifts that range from traditional to unique, high-end to inexpensive, wood to crystal. You can be assured that at Marel Gifts you will find the right gift at the best value.

In 1984, Frank relocated Marel to Great Neck, Long Island. At this location we were able to display our products better and serve our customers with even more special attention. We began our full bridal registry service, which today contains over 300 active registries nationwide. Marel Gifts is known as having one of the largest formal china selections on Long Island. Our "great wall of china" displays over 500 patterns. Our friendly and knowledgeable sales people can help you choose the perfect pattern to match your lifestyle.

From Canal Street to our beautiful store at 5 Bond Street in Great Neck, Marel Gifts' philosophy has always stayed the same ~ customer service and customer satisfaction are the most important elements in running a successful business. Frank has passed along this philosophy to the President of Marel, daughter Karen Rizzo. We pride ourselves on our loyal customers and strive to offer the finest quality of merchandise to them. Please stop by or call so we can help you choose the perfect gift for any occasion.